Flowpay

In Flow you can pay and receive payments using Flowpay:

I am a commerce and I want to activate FlowPay in my Flow account

Below, we explain the commercial terms and conditions and how to activate the Flowpay payment method in your Flow account.

What commercial terms does this payment method have?

• The cost of the service and commercial terms are available in the rates section.

• Chargebacks correspond to a customer's dispute or rejection. If a customer issues a chargeback for any charge made through this service, the merchant authorizes Flow to deduct the amount disputed by the customer from the next funds transfer. This is detailed in section 4.d. Chargebacks of Flow's terms and conditions.

How do I sign up for the payment method?

1. If you don't have an account with us yet, you must register with Flow.

2. To add Flowpay to your payment methods, please contact our sales department using the following information. We will then be able to evaluate the service and coordinate the signing of the corresponding contract.

   • Email: comercial@flow.cl

   • Phone: +56 2 2583 0102, option 3

   • Business hours: Monday to Friday, excluding holidays, from 9:00 a.m. to 6:00 p.m.

How it works

Online payment

This option allows customers to pay online using:

• Debit cards from national banks:
  
• Credit cards from national banks:
  
• Prepaid cards

To make an online payment using FlowPay, the customer must follow the steps described below. Once the payment is made, Flow will immediately notify the commerce (mandating user) about the payment made.

1. First, the customer must select FlowPay as the payment method:
2. Next, they must enter their card information. The system will automatically detect the type of card entered.
   • If the customer has a Flow account, they can sign in to access their saved payment methods and pay quickly and securely
3. If the customer selects Installments, they must choose the number of payments and complete the transaction.
4. Once the payment is confirmed, the customer will be informed that the transaction has been successfully made:
5. In turn, Flow will immediately notify the payment made:
   • A payment notice will be sent to the merchant.
   • A payment receipt will be sent to the customer.
   • If the merchant uses any integration API, your system will be notified online about the payment made.
6. Finally, the customer:
   • Will be directed to the Flow success page, where information about their payment will be shown.
   • If the merchant uses an integration API, this page will not be displayed and they will be directed to the merchant's success page.